Childcare Service helpline

Phone

Call HMRC if you need help:

  • applying for Tax-Free Childcare
  • applying for free childcare if you’re working
  • using your childcare account

Before you call

This helpline may ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can create one before you check your details.

Telephone:
0300 123 4097

Textphone:
0300 123 9232

Opening times:

Our phone line opening hours are:

Monday to Friday: 8am to 6pm

Closed weekends and bank holidays.

You can also find out information in your personal tax account.

Find out about call charges